Overview
ScopeHosts management introduces server support services exclusively for Windows and Linux server owners, dedicated server owners, co-locaters and end users. Our professional and certified systems administrator fully takeover the responsibility of server management, and server security along with server monitoring.
It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult
and time consuming task, even for the most experienced technician.
We take pride in our systems administration work and guarantee our clients optimum results, thus providing your customers
with quality support. Our priority is to provide high quality Linux and Windows server support services with affordable rates
to all the users.
Our Windows Server management and Linux server management plans listed above provides top quality system
administration services on various platforms like CentOS, Redhat EL, Fedora, FreeBSD ( Cpanel - Plesk - DirectAdmin) -
Windows 2008 ( Plesk ) thus providing you easy hands on quality services.
1. 24x7x365 (5 minute interval) Server Monitoring with Reboot
If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot
port. Our response time on reboots is Guaranteed within approx. 15-30 minutes!
2. PCI Compliance
Ensure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your
server safely and securely.
3. Monitoring Stats
Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!
4. Within 6 Hour Response Time Guarantee for Support Tickets
Statistically, most tickets are responded to in less than 1 hour.
5. Within 24 Hour Resolution Time Guarantee for Support Tickets
Statistically, most tickets are completely resolved in less than 3 hours.
6. Unlimited Admin Work Time
We do not limit the amount of work we do for you, and we do not have any additional fees!
7. System Security, Optimization and Hardening
Performed upon your request as often as you would like. We have a comprehensive list of security software we install
and support listed below. If you have any special security requirements, please contact us.
8. Backend Server Software Support and Upgrades
Get the latest versions of all system software: Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/CPanel, etc...
9. Initial Server Setup
If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use !
10. WHM/CPanel Technical Issues
System updates, debugging errors, patching bugs, system compatibility checks.
11. Server Backup Restoration
If your server requires a restore, we'll restore all of your backups returning your server back to normal.
12. Disaster Recovery and Hack Recovery
If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.
13. Server Migration
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new
server. You must have root access and CPanel running on both the old server as well as the new server.
14. 3rd Party Software Installation
Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype,
Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc...
