Yesterday Afternoon November 25th, 2013 at 1:52 PM (UTC+04:00) Moscow Time Zone, one of our data centers experienced an electrical incident which caused multiple servers to lose power. Although we have redundant measures in place to avoid any interruption of service, this particular incident did impact some customers and required manual intervention. Many customer services were restored quickly, however we are certainly aware of ongoing issues related to the event yesterday afternoon.
Some of these issues may appear as Hard Disk Failure. We are working diligently to repair these services and are making steady progress. There may be intermittent slowness due to various repair processes and file system checks. Please rest assured that we are aware of these issues and working through them as quickly as possible.
Two of our Server's Hard Disks are Corrupted and we are trying to recover them. We have progressed on one and the other seems to be barely impossible to recover the Data from. The Server Severly affected by this incident is RU031M and we are working really hard to recover this HDD, but we cannot gurantee for the Data Retention.
We will be providing all the Clients in this Server with a New VPS and their Data will be transferred if the Data is recoverd correctly. Please bare with us for this Unfortunate Situation.
In the unfortunate case that you are still seeing issues please let us know, by opening a ticket and we'll be happy to assist you. I urge you to please refrain from opening more than one ticket related to this issue, or reaching out to more than one support channel at a time (live chat, phone and ticket). The increased support volume from these repeated contacts does unfortunately delay our ability to address your concerns in a timely manner. We address all tickets and support requests in the order they are received.
We know how important your web presence is to you, and we would like to thank you for your patience.
Update: We just got the Information from our Data Center Engineers that one of the HDD couldnot be recovered, so all the virtual servers on this HDD are corrupted. We will be providing all the Clients with Virtual Servers in this HDD with new Virtual Servers and request our Clients to please co-operate with us during this Unfortunate Event. If any Client needs an clarification or discussion regarding this, they can open an Administrative Ticket and discuss with the Administration Department. We once again Apologize for the Inconvinience caused because of this incident.
Also, all the Clients affected in this Incident will get 15 Days of Service Free from us as a Compensation.
Thanking You,
Regards,
Network and Security Department,
SCOPEHOSTS
Segunda, Novembro 25, 2013
